Frequency Asked Questions

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 Q. How much is an over night stay?

A. £40.00 per pug per night.

Q. I don’t live in the area but would still like my pug to have a holiday with you, how far will you travel to pick up/chauffeur our pug and how much is it?

A. (SUBJECT TO AVAILABILITY) Generally we will travel up to 2hrs each way, you are welcome to drive and meet us if you are coming further to help if you are further away, this would generally be helpful for pugs requiring special care that you can’t find locally. 

We charge £1 per mile.

Q. How do you secure pugs while travelling?

A. By law now all dogs must be secured whilst driving in the car, our preferred method is with a crate with pillows and blankets, nice and snug.

Q. Where will my pug sleep at night?

A. We try to keep your pugs routine as normal as possible, if they usually sleep on a sofa or in their bed in the kitchen, have their own bedroom, sleep in your bed,  we will discuss during the initial booking call.

Q. Why do you only have Pugs? 

A. Pugs are a very unique breed and generally thrive in the company of other pugs, we are very experienced in dealing with pugs unique personalities and potential health concerns plus their day to day care.

Q. Do I provide my pugs food for the whole stay?

A. Yes, please bring enough food for your pugs stay and any approved treats, medications, supplements. 

We will go through all this information beforehand. 

If you have enrolled your pug into fat camp, this will be provided for them in the form of a raw, cooked and natural food diet.

Q. I would like my pug to join Fat Camp, how much weight can I expect him to lose?

A. This depends on the size of your pug, body score and goal weight.

In a week an average would be between 50gms to 300gms, your pug will be weighed at the beginning and end of the stay.

Q. Will my pug be taken out for a walk every day or have some form of exercise?

A. We aim to stick to your usual routine as much as possible, however if this is not possible there is a large garden with paddling pool and shade for outdoor play.

Q. I am very nervous to leave my pug somewhere new, how often will I get updates?

A. As much as you like! We are always just at the end of the phone happy to do video calls via WhatsApp and send photos/videos.

Q. My pugs would like to bring snacks for their Puglins friend to share, which are the best to bring?

A. Approved snacks are Whimzees or Cheesy Chews (like Yaks but a bit softer), blueberries, bananas and water melon.

Q. My pug needs daily medication, how will you remember to give it to them?

A. Rest assured that your pugs needs are #1 priority, we have a daily chart for each pug to make sure all daily needs are taken care of.

Q. When do we need to pay for our Pugs stay?

A. When booking a deposit of 20% of the total booking is required to hold your place, this is none refundable or exchangeable, so please ensure your dates are accurate.

Full balance is due 2 week before check in, 50% refund of remaining balance refunded if cancelled within 72 hrs.

Please ensure you have taken out adequate travel insurance to protect you for extenuating circumstances.

As Covid-19 has been around for some time we are unable to void our cancellation policy if Covid impacts your plans, before booking please make sure you are happy to assume responsibility for your booking and are happy to comply with our cancellation policy.

Please Note

Charges apply from the day of arrival.

The day of collection is not charged for, if you pet is collected before 11:45am.

Immediately after 11:45am, the day of collection will also be charged.

Q. What happens if my Pug gets sick or injured during the stay?

A. This will be discussed during the booking call, if you have a preferred vet we always aim to use this, however we have a 24/7 animal hospital less than 10 minutes from the house and consultations are free of charge. Medications or treatments will be invoiced directly to you as the owner, every effort will be made to consult you right away.

We will always act in the best interests of your Pug and use judgement when needed.

You will be asked to sign a booking form prior to your pugs stay.

It is your responsibility to ensure your Pugs are up to date with vaccinations, worming and flea treatments upon arrival as well as kennel cough vaccination. 

Q. Does my Pugs vaccinations need to be up to date before they can stay?

A. Yes, this is a license requirement. It is also recommended to ensure kennel cough vaccination has been administered.

Q. Do I need to worm and flea treat my pug before staying?

A. Yes, alternatively you can have a test done to check your Pug for worms which is recommended every 3 months should you choose not to use chemical agents.

I can provide further information if needed but will need a copy of the results upon admittance.